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iFM Salary Survey

The i-FM Salary Survey Report - 2003

The i-FM Salary Survey was created and hosted by i-FM. It was sponsored and promoted by recruitment consultants Metzger and the UK chapter of IFMA.


Click here for the Interactive salary checker

Click here to see the 2003 survey

Click here to read the results from 2002

Click here to read the results from 2001


This is the third year of the i-FM Salary Survey. With the participation of our sponsors Metzger and the UK chapter of IFMA plus the active support of the BIFM, the response to the 2003 survey has more than doubled.

Over 600 people answered more than 30 detailed questions about their skills, experience, job, career prospects, professional development and remuneration.

The profile of the average respondent to the survey has not changed much since last year:

He (78% of respondents are male) is a 41 year old facilities manager, without a degree. A member of the BIFM, he earns £37,000 and is still a member of a final salary pension scheme.

Our Mr Average FM, who doesn't speak any other language than English, is given a mobile phone and a computer to help him with his work but just 6 and a half days training a year.

He expects to have to change employer to achieve promotion.

The respondents
A total of 611 people responded to the 2003 i-FM Salary Survey.

78% of respondents were male - 2% up on last year.

The average age was 41 (exactly the same as 2002).

Just under 30% have an undergraduate degree and 16% have a postgraduate degree.

38% have either the BIFM post-nominals or the more recent BIFM (Qual).

A sprinkling of other academic, vocational and professional qualifications includes:

MSc FM (27 respondents), HNC (117), HND (70) and NVQ (26). Six respondents have the relatively new CFM qualification.

Professional membership
Unsurprisingly, given the involvement of the BIFM in promoting this year's survey, membership of the Institute has shot up to 81% (45% in 2002).

The only other significant professional memberships are RICS (8%), CIOB (4%), IFMA and CIBSE (both 3%)

Language skills and work experience
12% of respondents claim a 'reasonable facility' in French, with the other 4 listed languages in low single figures.

Outside of the UK, respondents have worked in a wide variety of countries - notably Germany (11%), France (10%), USA & Canada and Middle/Far East (both 9%), Netherlands (7%).

Job category
We asked each respondent for their job title and because these are many and varied we also asked them to allocate themselves to one of 18 job categories, developed with Metzger.

68% fell into just three categories:

Facilities manager (40%)
Senior FM/Account manager (17%)
Facilities director (11%)

Industry
Respondents came from a broad spread of industry sectors but 40% work in just two:

Facilities or property management 23%
Business/professional services 17%

The size of respondents' organisations continues to grow. At 3860 employees it is up significantly on last year's 3,000, it self an increase on 2,700 in 2001.

However the size of the respondent's own team or department is down significantly, from 66 to 35 people.

Prime location
For 85 respondents, their prime working location was outside the UK - including Ireland, USA and Canada, Germany, France, Belgium and Australia.

For those primarily working in the UK, a third are based in London; 15% in the north of England, 11% in the south east, 11% in the south and 10% in the midlands.

Salaries and benefits

The average base salary of all respondents was £37,145, down £1,025 on 2002 and mostly explained by the much wider response.

As in previous years there are huge salary ranges for individual job categories and considerable overlap of ranges across the different categories. The higher response this year, particularly from Facilities Managers, Senior FM/Account Managers and Facilities Directors gives greater confidence in the average salaries for these positions.

Using average salary to rank respondents, the top three jobs are Operations Director (2002=2), Business Development Director (2002=4) and Facilities Director (2002=3). Last year's top-placed Account Director is in 6th place this year.

Facilities Managers remain in 13th place with an average salary of £33,491 (up just 2% on last year) and below the average for the group as a whole.

Job category
Range Average Rank

Operations Director
Account Director
Facilities Director
Bid Director*
Business Development Director
Senior FM/Account Manager
Bid Manager
Senior Consultant
Building Services/Premises Manager
Consultant
Senior Project Manager
Project Manager
Facilities Manager
Business Development Manager
Commercial Manager
Facilities Co-ordinator/Assistant
Hotel Services Manager

£44,000 - £130,000
£40,000 - £50,000
£17,010 - £96,000
£48,000
£52,000 - £76,500
£20,000 - £90,000
£30,000 - £45,000
£25,500 - £55,000
£11,666 - £50,000
£10,000 - £85,000
£38,250 - £60,000
£12,750 - £55,000
£11,666 - £77,500
£29,000 - £51,400
£25,000 - £82,000
£12,000 - £32,000
£20,000 - £40,008

£72,250
£45,000
£53,362
£48,000
£54,722
£41,665
£38,714
£39,565
£28,786
£36,020
£43,482
£32,194
£33,491
£36,843
£45,300
£22,116
£30,004

1
6
3
4
2
8
10
9
16
12
7
14
13
11
5
17
15

* Only one response

Click here to download table in excel format

Click here for the Interactive salary checker

The base salary is only part of the story so we asked respondents about the various elements in their remuneration package.

Just under a third receive performance-related pay and 44% are paid an annual bonus. Bonuses range from 1% to 200%, with the average around 13%.

Almost one quarter are allocated share options (unchanged from last year) and 13% (15%) are on profit-related pay. The number who have an equity stake in their business has shrunk to just 2% (6%).

70% of respondents get a mobile phone with the job and half are given a computer.

A surprising 57% are in final salary pension schemes, with 30% in the now more usual 'money purchase' arrangements. Over half of respondents are covered by private healthcare provision.

The car allowance (27%) has overtaken the company car (21%) with the average allowance at £4,678. More than a quarter of respondents have access to subsidised catering, with 17% able to work it off at company fitness facilities.
The average holiday allowance remains just under 26 days.

Reporting and budgets
As last year, almost a third could not find the person they reported to among our nine options!

Predictably MD/Chief Executive (18%), Facilities Director (17%), Finance Director (10%) and Facilities Manager (10%) top the list.

Finally we asked about budgets:
Respondents this year appear to be working with larger budgets. The average departmental budget is just under £20m and the average 'personal budget' is around £11m.

Activities
We asked respondents to select the activities they regularly undertake in their jobs. The top three were Leadership and management (88%); Communication (86%) and Operations and maintenance (79%).

Technology (40%) and Real estate (34%) scored much lower.

Professional development, training and career prospects
We asked far more detailed questions about career aspirations and prospects as well as training needs and provision this year.

Asked who was responsible for planning professional development a third said the 'training department', another third 'HR' and 13% the 'head of FM'.

The overwhelming majority (82%) had received some training, with the average getting 6 and a half days.

Most of the training was in management (62%) along with job specific training (46%) and technical (29%).

Asked if they thought they would have to move job to achieve promotion, two-thirds said yes. 11% expected their next move to be into a Facilities Director position, 7% anticipated becoming a senior FM or Account Manager, 8% wanted to step up to the Facilities Manager role and 14% planned to move into consultancy.


The i-FM Salary Survey Report - 2003

The i-FM Salary Survey was created and hosted by i-FM. It was sponsored and promoted by recruitment consultants Metzger and the UK chapter of IFMA.


Click here for the Interactive salary checker

Click here to see the 2003 survey

Click here to read the results from 2002

Click here to read the results from 2001


This is the third year of the i-FM Salary Survey. With the participation of our sponsors Metzger and the UK chapter of IFMA plus the active support of the BIFM, the response to the 2003 survey has more than doubled.

Over 600 people answered more than 30 detailed questions about their skills, experience, job, career prospects, professional development and remuneration.

The profile of the average respondent to the survey has not changed much since last year:

He (78% of respondents are male) is a 41 year old facilities manager, without a degree. A member of the BIFM, he earns £37,000 and is still a member of a final salary pension scheme.

Our Mr Average FM, who doesn't speak any other language than English, is given a mobile phone and a computer to help him with his work but just 6 and a half days training a year.

He expects to have to change employer to achieve promotion.

The respondents
A total of 611 people responded to the 2003 i-FM Salary Survey.

78% of respondents were male - 2% up on last year.

The average age was 41 (exactly the same as 2002).

Just under 30% have an undergraduate degree and 16% have a postgraduate degree.

38% have either the BIFM post-nominals or the more recent BIFM (Qual).

A sprinkling of other academic, vocational and professional qualifications includes:

MSc FM (27 respondents), HNC (117), HND (70) and NVQ (26). Six respondents have the relatively new CFM qualification.

Professional membership
Unsurprisingly, given the involvement of the BIFM in promoting this year's survey, membership of the Institute has shot up to 81% (45% in 2002).

The only other significant professional memberships are RICS (8%), CIOB (4%), IFMA and CIBSE (both 3%)

Language skills and work experience
12% of respondents claim a 'reasonable facility' in French, with the other 4 listed languages in low single figures.

Outside of the UK, respondents have worked in a wide variety of countries - notably Germany (11%), France (10%), USA & Canada and Middle/Far East (both 9%), Netherlands (7%).

Job category
We asked each respondent for their job title and because these are many and varied we also asked them to allocate themselves to one of 18 job categories, developed with Metzger.

68% fell into just three categories:

Facilities manager (40%)
Senior FM/Account manager (17%)
Facilities director (11%)

Industry
Respondents came from a broad spread of industry sectors but 40% work in just two:

Facilities or property management 23%
Business/professional services 17%

The size of respondents' organisations continues to grow. At 3860 employees it is up significantly on last year's 3,000, it self an increase on 2,700 in 2001.

However the size of the respondent's own team or department is down significantly, from 66 to 35 people.

Prime location
For 85 respondents, their prime working location was outside the UK - including Ireland, USA and Canada, Germany, France, Belgium and Australia.

For those primarily working in the UK, a third are based in London; 15% in the north of England, 11% in the south east, 11% in the south and 10% in the midlands.

Salaries and benefits

The average base salary of all respondents was £37,145, down £1,025 on 2002 and mostly explained by the much wider response.

As in previous years there are huge salary ranges for individual job categories and considerable overlap of ranges across the different categories. The higher response this year, particularly from Facilities Managers, Senior FM/Account Managers and Facilities Directors gives greater confidence in the average salaries for these positions.

Using average salary to rank respondents, the top three jobs are Operations Director (2002=2), Business Development Director (2002=4) and Facilities Director (2002=3). Last year's top-placed Account Director is in 6th place this year.

Facilities Managers remain in 13th place with an average salary of £33,491 (up just 2% on last year) and below the average for the group as a whole.

Job category
Range Average Rank

Operations Director
Account Director
Facilities Director
Bid Director*
Business Development Director
Senior FM/Account Manager
Bid Manager
Senior Consultant
Building Services/Premises Manager
Consultant
Senior Project Manager
Project Manager
Facilities Manager
Business Development Manager
Commercial Manager
Facilities Co-ordinator/Assistant
Hotel Services Manager

£44,000 - £130,000
£40,000 - £50,000
£17,010 - £96,000
£48,000
£52,000 - £76,500
£20,000 - £90,000
£30,000 - £45,000
£25,500 - £55,000
£11,666 - £50,000
£10,000 - £85,000
£38,250 - £60,000
£12,750 - £55,000
£11,666 - £77,500
£29,000 - £51,400
£25,000 - £82,000
£12,000 - £32,000
£20,000 - £40,008

£72,250
£45,000
£53,362
£48,000
£54,722
£41,665
£38,714
£39,565
£28,786
£36,020
£43,482
£32,194
£33,491
£36,843
£45,300
£22,116
£30,004

1
6
3
4
2
8
10
9
16
12
7
14
13
11
5
17
15

* Only one response

Click here to download table in excel format

Click here for the Interactive salary checker

The base salary is only part of the story so we asked respondents about the various elements in their remuneration package.

Just under a third receive performance-related pay and 44% are paid an annual bonus. Bonuses range from 1% to 200%, with the average around 13%.

Almost one quarter are allocated share options (unchanged from last year) and 13% (15%) are on profit-related pay. The number who have an equity stake in their business has shrunk to just 2% (6%).

70% of respondents get a mobile phone with the job and half are given a computer.

A surprising 57% are in final salary pension schemes, with 30% in the now more usual 'money purchase' arrangements. Over half of respondents are covered by private healthcare provision.

The car allowance (27%) has overtaken the company car (21%) with the average allowance at £4,678. More than a quarter of respondents have access to subsidised catering, with 17% able to work it off at company fitness facilities.
The average holiday allowance remains just under 26 days.

Reporting and budgets
As last year, almost a third could not find the person they reported to among our nine options!

Predictably MD/Chief Executive (18%), Facilities Director (17%), Finance Director (10%) and Facilities Manager (10%) top the list.

Finally we asked about budgets:
Respondents this year appear to be working with larger budgets. The average departmental budget is just under £20m and the average 'personal budget' is around £11m.

Activities
We asked respondents to select the activities they regularly undertake in their jobs. The top three were Leadership and management (88%); Communication (86%) and Operations and maintenance (79%).

Technology (40%) and Real estate (34%) scored much lower.

Professional development, training and career prospects
We asked far more detailed questions about career aspirations and prospects as well as training needs and provision this year.

Asked who was responsible for planning professional development a third said the 'training department', another third 'HR' and 13% the 'head of FM'.

The overwhelming majority (82%) had received some training, with the average getting 6 and a half days.

Most of the training was in management (62%) along with job specific training (46%) and technical (29%).

Asked if they thought they would have to move job to achieve promotion, two-thirds said yes. 11% expected their next move to be into a Facilities Director position, 7% anticipated becoming a senior FM or Account Manager, 8% wanted to step up to the Facilities Manager role and 14% planned to move into consultancy.


© 2002 CSSA, Cleaning and Support Services Association