Code of Practice & Ethical Statement

The CSSA Code of Practice

Membership of the Cleaning and Support Services Association is not an automatic process and all members are required strictly to adhere to the guidelines for ethical, professional, commercial and operational conduct and practice shown below.

Standards and Accountability

CSSA members will ensure that all work is completed to a high standard by well trained staff. Equally, they will be responsible for the conduct and acts of all their staff in all matters which occur on their client's premises in the performance of a contract.

Health and Safety

Members will provide their clients, by agreement, with a Health and Safety Statement, clearly explaining company policy and covering all relevant statutory requirements. Members will similarly ensure that their employees are made aware of all relevant health and safety regulations.

Insurance Cover

Members will always be adequately insured, including Employers' Liability, Public Liability and Products' Liability insurance. Association members must have the following minimum limits of indemnity:

Employers' Liability

£10,000,000 in respect of any one occurrence and must also comply with the current Employers' Liability legislation.

Public Liability

£2,000,000 any one occurrence.

Product Liability

£2,000,000 any one occurrence and in any one year.

Employment Practices

CSSA members will abide by all current employment and industrial relations legislation, with the Association undertaking to update members regularly on all matters relating to current employment practice. Members' employees will also have the right to belong to a trades union or other professional representative body.

Quality of Materials and Machinery

Members will, at all times, employ good quality materials and, where machinery is used, ensure that it is properly maintained.

Quotations to Clients

Members will supply free quotations (unless specifically agreed otherwise) to clients, without obligation on their part. They will include all resources considered necessary by the contractor to carry out the service in compliance with contract specifications.

Fair Competition

Members will engage in free and fair competition when tendering for contracts and not involve themselves in any form of price fixing or collusion.

Clients' Personnel

Members of the CSSA will not engage any member of a client's staff without that client's prior approval. In the event of a contract being terminated, this undertaking will last for three months from the date of termination.


Members will use their best endeavours to ensure that all personnel they employ will have supplied satisfactory references before being engaged.

Termination of Agreements

Members will ensure clearly defined and agreed conditions relating to the termination of any agreements with their customers.


All CSSA members will agree to arbitration (provided free by the Association), if so required by the client, in the event of a dispute between the client and an Association member.

Conduct of Association Members

Members of the Association who bring the Association into disrepute, will be subject to disciplinary action.

The CSSA Ethical Statement

1. Introduction

The Cleaning and Support Services Association (CSSA) is the UK trade association which represents the contract cleaning sector.

The contract cleaning industry faces a number of challenges to its future operations and as a result this ethical statement is designed with the intention of providing a benchmark against which the industry can measure its growth and progress.

2. Compliance

This ethical statement, whilst binding upon the activities of the CSSA, serves as a reinforcement for CSSA members who already have their own ethical and social responsibility statements.

In accepting this statement, members are confirming their compliance with both the spirit of the ethical statement and also all relevant national and international laws; acting in accordance with local guideline and regulations.

3. Tendering

This legal compliance will include tendering processes with the CSSA supporting best practice in procurement methods including the development of proper dialogue between clients and contractors in order to determine the best value solution. These procurement methods will be executed, such that the Client will have a clear and complete understanding of the quality, value and service levels that they are being offered.

4. Employment

The CSSA and its members are committed to providing wherever possible and within the constraints of individual contract terms, a sustainable pay and benefits package to all employees. At the centre is a shared aspiration for a “living wage” which will never be lower than the National Minimum Wage. The CSSA and its members also recognise the worth of indirect benefits such as training absence pay and parental leave, as some examples. CSSA members will exchange timely and accurate information in a professional manner as obliged by the legislation affecting transference of undertakings.

Members will respect freedom of association and the right to collective bargaining in accordance with legislation and local practice but will not support agency shop agreements.

5. Non UK Labour

The CSSA will work with the Home Office and the Borders and Immigration Agency to ensure that cleaning companies can access overseas workers as required without being subject to onerous bureaucracy.

All recruitment process and practice will comply with legislative requirements and will not differentiate on the grounds of gender, colour, sexuality, race, religion, disability, age or any other form of unlawful discrimination.

6. Health & Safety

The CSSA will continue to play an active role in Health and Safety practice and collaborate with industry partners to improve practice where necessary. The CSSA will collect member data on accident rates and health and safety policies and report annually on both the trend in accidents in the cleaning industry and those activities that have been beneficial in improving health and safety outcomes.

7. Sustainability

The CSSA will monitor and report annually on its work and its members’ work to enhance sustainability of its operations.

The CSSA has signed the Trade Association Forum Declaration on Climate Change and will abide by its provisions.

8. Learning and Development

The CSSA will support its members in the development of their employees by working with all learning stakeholders in the cleaning sector including, but not limited to Asset Skills, the Sector Skills Council. The intention will be to maximise opportunities for funding, ensure that qualifications are relevant and to create maximum access to training for learners.

9. Reporting

The CSSA will report annually on its work in support of the ethical statement with the CSSA Board members reviewing the statement on no less than an annual basis.